The company confirmed on Monday the foldable $1,980 device will not hit stores on Friday April 26 as planned due to reports the device is breaking for some early users.
“While many reviewers shared their vast potential they see, some said the device needs further improvements that could ensure the best possible user experience,” “To fully evaluate this feedback and run further internal tests, samsung has decided to delay the release of the Galaxy Fold. they plan to announce the release date in the coming weeks.”
The company also reportedly postponed launch events in Hong Kong and Shanghai over the weekend.
Last week, some reviewers experienced issues with the 4.6 inch-smartphone, which opens up into a 7.3-inch tablet, including defective hinges and broken screens after the Fold’s protective film was removed. Samsung on Friday said, the reports would not impact the launch date, and that it planned to “thoroughly inspect these units in person to determine the cause of the matter.”
“Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge,” the company said on Monday’s statement. “There was also an instance where substances found inside the device affected the display performance.”
Samsung pledged to strengthen the display protection and “enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.”